FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on May 29, 20263,024
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on May 29, 20265
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on May 29, 202637
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on May 29, 202665
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on May 29, 2026153
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on May 29, 2026847
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on May 29, 202654
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on May 29, 2026514
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on May 29, 20263
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on May 29, 202610
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on May 29, 202651
What are sanctions?
Published on Sep 1, 2024Updated on May 29, 20263
Why did my identity verification fail?
Published on Aug 8, 2024Updated on May 29, 202657
How do I get my individual account verified?
Published on Aug 7, 2024Updated on May 29, 202637

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